9. Some of the concepts in VeriSM are described at a pretty high-level. We need more detailed guidance and instructions.
Fair enough, although there is a balance to be struck. Best practice guidance generally is high-level to avoid becoming prescriptive. However, the VeriSM authors state:
In this publication (VeriSM ‘A service management approach for the digital age’, available at https://www.vanharen.net/shop/verism-a-service-management-approach-for-the-digital-age/) , we are starting a conversation with the service management community and the wider community of service consumers. VeriSM will grow and develop with the community and the VeriSM content will grow and develop in response to feedback. In this first publication, we introduce VeriSM concepts.
VeriSM Foundation training is available now (March 18 – more details can be found at www.apmg-international.com/verism ) and work has also started on the next phase of VeriSM’s development : the collation of a body of knowledge that will underpin the VeriSM professional and VeriSM leader qualifications (*working title). The schedule is ambitious – both levels will be available before the end of 2018. Get involved in the conversation!
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About the author:
Mark Flynn, Felix Maldo Ltd
Writing on behalf of APMG International
Mark Flynn is a contributing author of VeriSM™ A Service Management approach for the digital age.
He gained the ITIL Manager’s certificate in 1993 and has over 25 years’ experience in the IT Service Management industry as a practitioner, trainer and consultant. He was on the review panel for the 2011 ITIL V3 refresh project and has contributed to the following publications:
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Mark has headed APMG International’s accreditation team of Service Management assessors since 2007, and is now the lead trainer for VeriSM™
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