TABLE OF
CONTENTS
2
Chair's Report
VeriSM
Mark Flynn
Member Benefits
2018/Get fit for Service
itSMF 21st National Conference
Using Cynefin to Solve Problems While Navigating Uncertainty
Kim Ballestrin
itSMF Q1 Seminars
Stay Smart Online
Around the Nation at Q1
3
4
10
12
14
20
21
22