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I should feel like a veteran of ITILs past! Now we have ITIL 4, I should be able to sit back in my rocking chair and reminisce on the good old days of v2 and v3.
What I am seeing instead, is a definite trend in the incarnations of ITIL.
The main trend is the move to a higher level of viewing service management.
ITIL v2 had 9 books focussed on the various processes and support, required to deliver IT services to the business.
There were the famous core 11 processes of Service Delivery (5) and
Service Support (6). Each process earned between 20 and 30 pages of detailed explanation as to purpose and performance. (NOTE: There are 35 processes across all the v2 books).
ITIL v3 stepped up a level to introduce the Service Lifecycle, for which the SM processes were used to support the services throughout the stages of this lifecycle.
One book for each of these five lifecycle stages. More processes added to the list.
Each process considered deserving of 5 to 8 pages of coverage.
"This is the first in a series of four articles on some new frameworks and methodologies around Service Management. How do they work together, and what really matters?
Service Management and ITIL 4
By Gary Percival