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enough capacity in the team to absorb the new knowledge and put it into practice.
Another permutation of this concern is that giving too much work to one provider is ‘unfair’ and that it should be spread around a little. Assuming the
knowledge transfer is dealt with as above, going with one provider can actually result in a much deeper understanding of the client’s business. This allows the provider to better identify the increased value that can be unlocked, especially where there is overlap between pieces of work (e.g. adopting an ITIL service management framework integrates/overlaps with improving the SDLC framework). The learnings from these integrated projects are compounded and the benefits to the client are more easily realised.
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Whether teams are in crisis, or under increased pressure, restoring the capacity to enact change can be critical. Team augmentation is just one of many engagement options, but in our experience, one of the most effective.
BDO has recently been supporting a South Australian Government client remediate their Business Intelligence (BI) platform through an augmented team. Our client had invested heavily in building a new BI platform consolidating many disparate data sources into a single reporting database repository. Unfortunately, the platform was built with little architectural guidance and became a burden with regular integration and overnight batch failures. The business users, who had embedded the reporting into their day to day activities, were growing increasingly frustrated with the platforms regular unavailability. This was compounded by a number of BI team members leaving the organisation.
BDO augmented the client’s BI team and injected new thinking/strategies to remediate the many stability issues. The time required for overnight batch loads of data were significantly reduced as were outages and data integration failures. Our team assisted in the uplift of the BI platform and have transferred these skills into the client’s support team.
If you feel like you would benefit from a discussion around operational team augmentation, please contact Nick Kervin, [email protected] or Karyn Thomas, [email protected] at BDO for a chat.