TABLE OF
CONTENTS
2
Chair's Report
Restoring the Buffer:
Augment to Drive Rapid Change -
Nick Kervin
Meet the itSMFA Board
Q2 Seminars at a Glance
2018/Get Fit for Service
itSMFA's 21st Annual National Conference
itSMFA's National Awards
The Benefits of LinkedIn -
Sue Ellsen
Your Membership Benefits
3
4
8
10
14
18
20
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