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DDLS educator and agile service management consultant Rose Dyson explains why ITIL 4 is a game-changer for the IT industry.
As anyone working in ITSM will know, we’ve been waiting a long time for ITIL 4 to arrive. It’s finally here at long last – but was it worth the wait? For me, the answer is an emphatic yes. But before we dive into what’s changed for the better and why, let’s remind ourselves why this recalibration of the IT Infrastructure Library was so desperately needed.
It’s been 30 years since ITIL’s earliest incarnation was released in the wake of the Digital Revolution, introducing the world to a much-needed framework that would align IT services with the needs of businesses. In the space of a few short years, ITIL changed the face of IT service management globally and became the international standard for IT best practice.
But as the way we do business has evolved, the limitations of ITIL’s previous iterations have become harder to ignore. We’re now in the midst of a Fourth Industrial Revolution (4IR), characterised not by tech breakthroughs (although they’re still coming thick and fast) but by how IT can facilitate better communication and connectivity. In other words, it’s about humans and how we’re harnessing technology to enhance and improve the way we live and work.
3 Ways ITIL 4 will transform the way you work
by Rose Dyson