3. IT PROMOTES INTEGRATION AND A MORE COLLABORATIVE WORKPLACE CULTURE.
We’re all familiar with the outdated trope of the IT department, hidden away from view and only being called upon when there’s a problem to solve. ITIL 4 champions the importance of IT being organically integrated with other business-enabling functions, rather than a business support function to call in when things go wrong. Within the new framework, all business functions collaborate on the value co-creation for themselves, the business and their stakeholders.
ITIL 4 provides recommendations around communication and how to improve cross-
team collaboration so that IT has improved visibility across the business, creating more empowered and effective ITSM practitioners with more opportunities to be heard and affect positive change within your business. Put simply, ITIL 4 places IT front and centre of business operations – where it truly belongs.
Time is fast running out for organisations who’ve failed to embrace modern IT methodologies and have hidden behind the safety of conventional ways of thinking. The release of ITIL 4 heralds a huge turning point for IT service management. It’s a framework for the future – and it looks very bright indeed.
The article was brought to you by DDLS, the largest Corporate IT Training provider in Australia. For more information on ITIL4, you can browse our ITIL 4 accreditation courses at www.ddls.com.au
Rose has been involved in ITIL process design/implementation/improvement, ITSM tool alignment and IT Transformation projects in organizations of all sizes in Australia, Singapore and Hong Kong, including the largest ITIL implementations at Government Departments in Australia. Since 2004, Rose (an ITIL Expert) has successfully delivered ITIL related training to thousands of people in Australia, NZ, Singapore and Hong Kong, including corporate executives, business and technical managers, technical specialists, service desk staff and administrative (non-technical) staff from a variety of industries at small and large organisations.
About Rose Dyson