15
Entries Close 31st July 2018
Submit for the ITSM/Business Relationship of the Year Award
The ITSM/Business Relationship of the Year will be awarded to the team of IT and business leaders who during the past year have demonstrated outstanding skills in establishing IT as a strategic business partner within their organisation. This will have resulted in significant improvements in end user and/or customer services.
Evaluation Criteria:
Objectives and Challenges (20%) This criterion considers the alignment of the solution to the award and the associated challenges. The objectives of the activity should clearly indicate the required IT service management related outcomes and the challenges they presented to the organisation and its service management team.
ITSM/Business Integration (25%) This criterion assesses the overall strategy and approach taken by the team to achieve these objectives and how service management practices were integrated into the organisation’s strategies for the delivery of new or improved business services. This approach should be clearly documented.
Process and Procedure (20%) This criterion establishes to what extent the solution required the design of different approaches to IT service management . To what extent did these designs align with or differ from ITIL methodologies, related standards and best practices?
Achievements (25%) This criterion evaluates the achievement of significant results. Can the translation of ITSM as an integral part of business operations be shown to have resulted in more efficient and effective business solutions? Did the solution add measurable benefits to the organisation in terms of IT service quality and customer satisfaction?
Team contribution (10%) This criterion evaluates team leadership and motivation and how this contributed to the achievement of the overall objectives. It will include consideration of how the IT service management team was supported and encouraged and if a team spirit was generated and maintained
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