diverse cultures. I am very happy with this change. Australia is an amazing place.
Have you ever applied your ITSM skills outside of work?
The structure described in the Continuous Service Improvement has become an integral part of my mindset. I am constantly finding solutions and thinking value for everyday situations.
What's the most valuable piece of advice you have been given in your professional career?
The courage to admit mistakes. Mistakes gives us the chance to learn, to get better. It is important to build trust and to create psychological safety in the work environment, where you must feel supported.
What advice would you give young people who have chosen a career in technology?
Collaboration. There is so much to learn, it’s impossible to know everything. Combining strengths increases everyone’s profitability.
What do you like to do when you are not working?
I love spending time with my family. I appreciate contemplating nature during long mindful walks and find this connection crucial for my wellbeing.
I am also passionate about cinema. I have been organizing movie events for more than 5 years in ‘Internations’ (an Expats community). There are a lot of new things to learn, and I spend some time reading, eLearning and exploring more ways to feed my mind.
Lastly I think it’s important to help others, and I take every chance I have to do so… I
recently started volunteering in Lentil as Anything. A place where homeless people can go and have a decent meal. This participation is very fulfilling.
What was the title and author of the last book you read?
Radical Candor (How to get what you want by saying what you mean) by Kim Scott… Brilliant!
But as a movie lover, I must add also, some movie suggestions…
I recently watched the Polish movie, “Cold War”, the most exquisite and elegant film.
Then The Green Book which has so many layers - family, culture, honesty, dignity, genius, respect, acceptance, stereotypes, racism, music, class, friendship, and fried chicken. It’s really worth seeing.
My favorite movie is the Wim Wenders and Juliano Ribeiro Salgado movie, The Salt of the Earth, a big lesson to really put things into perspective about life, man, and our mother Earth.
One word that could describe your experience of itSMF Australia?
Awesome!
Have you ever been to an itSMF Conference, if so what was your conference experience like and do you have a lasting memory?
Yes, I had the privilege of attending the itSMF #LoveYourCustomer 's Seminar in Melbourne where Dave O’Reardon presented. His talk reassured me that my belief that close monitoring and tangible actions to address customer satisfaction are of fundamental importance."
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