only testing whether the application still works on the new platform. In order to manage the investment in the product, insight is required in:
Benefit and cost of adoption of platform updates.
Finally, there are often opportunities to improve the team’s way of working. By reducing waste such as delay due to inefficient handovers or ill-informed or poorly-skilled developers. These opportunities also need to be considered, which adds a fifth item:
Benefit and cost of improvements to the way of working.
The product backlog can therefore be extended with platform-related and organizational items:
1. Product features (new or changed functionality)
2. Product incidents (that often trigger product repairs)
3. Product repairs (trigged by incidents or by structural repairs)
4. Platform improvements
5. Organizational improvements
All items should specify costs and benefits, where benefits also include avoidance of costs that are likely to be incurred when the item is delayed.
This extended product backlog gives the product owner better insight into all of the options
About the Author
Brett Moffett
Solutions Architect, Cireson
With over 20 years of experience in a range of industries, Brett is all too aware of the many challenges with IT support and associated ITSM tools. Having held most support roles, Brett’s passion now lies in promoting the System Center platform. He has designed and implemented System Center and Cireson to customers in both Australia and globally. Joining the thought leaders in System Center Service Management and Asset Management, Brett is a frequent blogger and contributor to the Cireson Community and other online forums. He also hosts monthly Adelaide and Canberra Microsoft IT Pro Communities, as well as webcasts on technical or business process topics.
ABOUT THE AUTHOR
Mark Smalley
Writer, speaker, trainer,
bridge builder
He is a contributor to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, and VeriSM. He is Lead Editor of ITIL 4 High Velocity IT.
Mark has lectured at various universities and has spoken at hundreds of events in more than thirty countries.
Would you like Mark to speak at your event? https://sites.google.com/smalley.nl/speaking/