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are the second beneficiaries as we have streamline processes and activities ensuring higher proactive approach to their operations.
Have you ever applied your ITSM skills outside of work?
Yes, perhaps not the IT but the Service
Management. The way I see it, we all work in hospitality one way or another. The challenge and opportunity are to recognize this and apply it to every situation no matter if within work or outside.
We have the skills, knowledge and ability to make the difference.
What do you see as the biggest challenge or ‘next big thing’ for ITSM professionals over the next couple of years and what do we as ITSM professinals need to do to address these challenges/opportunities?
I believe that our focus must change from that of focusing on People, Process and Technology, to put all the effort on ‘User Experience’. PPT and the fast pace of technology are just key ingredients to support our real goal of achieving Service Excellence.
How we achieve this will depend on the role, industry and commitment that the organizations put on it. As professionals we must look for the best environment where we can make the difference.
What's the most valuable piece of advice you have been given in your professional career?
Don’t look for your next role in roles that
currently exist; instead, look at roles/activities that are not happening and create the
opportunity. Any good leader/organization will create a role around it.
What advice would you give young people who have chosen a career in technology?
Stop looking at your current job description. Focus on what difference you can make daily around you and don’t be afraid of going for gold. Continue your learning and don’t be afraid to say, ‘I don’t know’.
Instead say it but find out so next time you know.
Your career will change many times; embrace it.
What do you like to do when you are not working?
Spending time with my family, riding my bicycle and challenging myself up the hills.
Coffee is by far my best pleasure.
What was the title and author of the last book you read?
Verbal Aikido from Luke Archer
One word that could describe your experience of itSMF Australia?
Engaging
Have you ever been to an itSMF Conference, if so what was your conference experience like and do you have a lasting memory?
Yes, been in many. The best experience was a presentation made in the last conference on Health – looking after ourselves better.