TABLE OF
CONTENTS
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28
30
Chair's Report
Balancing the product backlog
by Mark Smalley
2019 Service Management Conference - IGNITES
Cyber Risk Mitigation for the Service Desk
by Brett Moffett
Service Management and what really matters
by Gary Percival
In Your State - Q4
BrightTalk Webinars
In Conversation with Brendan Cullen - Feisar Joya
Your Member Benefits