For Service Management we have the following frameworks and methodologies:
• ITIL
• Lean
• ISO20000 ITOM
• CMMI
And there are many zealots of each, who will tell you why their favourite is ‘the One’ that works in all cases. (one ring to bind them!)
But does any of that really matter?
Do we jump on the bandwagon of the next great thing? Or is it time to go back to basics?
12
Frameworks, Shmameworks, get over it!
and what really
matters
by Gary Percival
Service Management
This is the fourth and final in a series of four postings on some new frameworks and methodologies around Service Management. How do they work together, and what really matters?