FROM THE CHAIR
3
Dear members
As our year draws to a close it is a great time to reflect on our considerable achievements, our success and our future.
itSMFA is notable for the sense of community, of shared values and of mutual support. I suspect that we’re quite unique in this regard. We are also unique in our quarterly seminar program, a professional and social program unlike anything else in any other chapter in the world. I would like to take this opportunity to extend my heartfelt thanks to the many people on state committees who do so much to make sure these events run smoothly and who continue to offer pertinent and timely professional development.
These meetings are of course, very social occasions where friendships are made, renewed and celebrated.
It is this mix of the professional and the social that marks your Australian Forum as being so different and so successful. Witness also our National Conference, which is a standout event even by international standards.
This year’s Conference, in Canberra, was once more a showcase of all that’s great about our industry and about your Forum. Well done to everyone concerned.
One of the most exciting things on our horizon is ITIL 4. This will really assist in the development of a digitally focused operating model and given the variety of input into its
design we can be sure, as an ITIL focused industry forum, that it will bring an enhanced relevance and broadened application to our work.
It would be very remiss of me not to thanks our staff working away in the National Office for their dedication, professionalism and support of myself as Chair, of the Board and the members – A big thanks to Sheryl, Alison, Michelle and Yvonne! I really do value your great work.
As we enter the very last weeks of 2018, may I take this opportunity to extend my personal best wishes to each and every one of you, to your extended families and social networks. The Christmas and New Year break provides the perfect time to reflect on all we have to be thankful for, to plan anew our approach to the future and to reach out to our family, friends and the wider world with an open heart.
Please be safe, and I look forward to our continued association over the course of 2019.
Enjoy the magazine.
Bradley Busch
Chair - itSMF Australia