Incorporating Facilities Requests into an ICT Service Management Tool
Background
TAFE SA is South Australia’s largest vocational education and training provider and one of the largest in Australia. TAFE SA has a large physical presence across South Australia with a facilities team that manages buildings used by thousands of students, staff and visitors every day.
TAFE SA has a very large footprint across the state, operating from 28 campuses that occupy 118
hectares of land. We have over 300 buildings with an area of 392,000m2.
Managing these facilities includes:
-Across our campuses on any day between 4.00 am to 10.30 pm we can have thousands of students, visitors and staff on site. It is vital that we provide a safe physical environment.
-The budget to maintain these facilities represents a significant portion of TAFE SA’s
operating costs. We need to maintain fit-for-purpose facilities and ensure cost efficiency that provides access to the equipment, infrastructure and venues appropriate to our teaching program, delivery models and stakeholder expectations.
itSMF Australia Industry Award
Enterprise Service Management-Implementation of the Year
2018 Winner - TAFE SA
ESM Implementation of the Year is awarded to the service management team that during the past year has designed and implemented a comprehensive set of new or improved business services based on service management best practices and that are delivering significant business benefits to their organisation.
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