NSW Special Event
Thursday, Feb. 22 2018
3:00 - 4:00 p.m.
Knowledge Centered Service
Greg Oxton, Chief Executive, Consortium for Service Innovation (CSI) will be presenting
4:00 - 5:00 p.m. Panel discussion: Greg Oxton and other panel guest(s)
About the presenter
Greg Oxton is the Executive Director of the Consortium for Service Innovation, which owns and continues to develop the KCS methodology. Through his work with the Consortium members in both iterating on and adopting the methodology, Greg has developed rich insights about Knowledge-Centered Service.
Greg’s specialty is customer service strategy and organizational development. In his 16 years at IBM, Greg held management positions in customer-service operations, planning, and support strategy development. Greg managed a major worldwide support reengineering effort at Tandem Computers and then became the Director of Global Support Planning for Tandem. Prior to joining the Consortium in July of 1996, he held the position of Sr. Director of Business Development at N.E.T. In 2013, Greg was awarded the Ron Muns Lifetime Achievement Award for his leadership and contributions to the service and support industry.
Register for the itSMF NSW Special Event - Click here
Greg will also be presenting KCS Practices v6 Workshop and certification exam in Sydney on Feb. 19-21 A KCS Academy event.
To register: KCS Practices v6 Sydney
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