What has been your biggest workplace or career challenge and how did you face it?
Designing & Writing Service Levels for an Australian Airline for their largest IT service provider. It was very challenging as it was a steep change to traditional service levels. Stakeholder management, involvement and simplification were key to my success.
Have you ever applied your ITSM skills outside of work?
Yes, I was actually a co-lecturer at
Academy Xi (a college in Sydney & Melbourne that offers Design courses).
I incorporated ITIL into Human Centred Design and in fact I have created a framework that has sparked a great deal of interest and in fact I have just completed a sponsored whitepaper on my framework.
What advice would you give young people who have chosen a career in technology?
Go for it – opportunities abound – but be different.
Now is the perfect opportunity for you to make a tangible contribution to your own industry journal. We are calling for articles from Members for publication in The Bulletin based on your direct experience.
Articles should be in the order of 800–1,000 words, although both shorter and longer contributions will be welcome depending on space and of course content. They may reflect your own workplace triumphs, (or tragedies) or relate to your analysis of issues you see playing out in the Industry.
itSMF Australia - Call for Articles
The Bulletin has a long and
distinguished history with itSMF.
Your First Step?
A initial approach directly to the Editor is a sensible first step and you will find my contact details below. I will also work closely with you during the preparation of your article and will provide any assistance you might require.