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Implementing Real-World Problem Management with Michael Hall
This workshop is based on the author’s popular book ‘Problem Management, An implementation guide for the real world’ and offers practical guidance on all aspects of implementing and running an effective problem management function, from proposition and justification of the function to different ways of organising it. The advice, recommendations, templates, examples and exercises will give practitioners, consultants and managers the tools they need to add real value to their businesses.
Learning outcomes:
How to turn theoretical knowledge into an effective operation
Structuring an effective business case
Identifying factors for success
How to set up and run the implementation project
The importance of structured, consistent methods
Understanding what works and what does not
Effective communication and governance approaches
Realising bottom-line value of effective problem management
Analysing data to find problems
Integrating problem management with incident and knowledge management and continual service improvement
Ace Your Organisational Performance
with Nick Karpetis
In this practical session, Happiness Concierge, the training company trusted by Reserve Bank of Australia, AGL, CitiPower and USYD shares a framework for managing the four pillars of building top performing teams during times of change:
The critical elements to building, and rebuilding trust
Managing performance and motivation during times of change
Inheriting teams with behavioural shutdowns and evolved defensive strategies
Facilitating high performing, efficient and motivated teams in a shared vision
Exercises:
What makes a high performing team?
Creating a ‘first responder’ mindset: how to respond
Delivering the message to your team toolkit: message, timing, delivery, action
Identifying scarcity and survivor mindsets: constructive, time critical, honest communications
Reframing change as opportunities: understanding your teams larger goals, personal meaning and leverage points
CONFERENCE WORKSHOPS - 4th September 2018