It’s encouraging that this message is being understood. We are all continually seeking
to optimise operations and interact more efficiently. SIAM isn’t just for the IT world; it is for the Enterprise, creating an organisational structure to integrate service delivery from different providers (whether these are internal or outsourced, whether these are IT or non-IT) and provide a flexible and valuable outcome for the business. Let’s start selling the benefits of Enterprise SIAM more widely, there is so much to be gained from sharing the love!
Michelle Major-Goldsmith & Simon Dorst
Service Management experts with Kinetic IT
Together Michelle and Simon have more than half-a-century of international experience. They were the Lead Architects for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and founder members of the SIAM Foundation BoK architect team. They have contributed to the VeriSM publication, and co-authored the VeriSM pocket guide.
They individually and cooperatively frequently blog on all things service management. Together they were the winners of last year’s itSMF Thought Leader of the Year, when Simon was also awarded the ‘Service Management Champion of the Year’.