itSMF Bulletin itSMF Bulletin April 2019 | Page 5

from within the UK public sector. In 2010, the UK Government published a new information and communications technology (ICT) strategy, which included moving away from large prime supplier contracts to a more flexible approach using multiple service providers and cloud-based solutions.

Interest in SIAM became ‘global’ when in 2015 AXELOS published several white papers on SIAM, and in 2016 the SIAM Foundation

Architect Group was formed by Scopism. The objective was to bring practitioners of SIAM

together and create a consolidated view of their knowledge and experience. The success of the

SIAM Foundation Body of Knowledge, was followed by the subsequent release of the SIAM Professional Body of Knowledge, providing further insight and guidance in the application of SIAM practices. If you haven’t already done it, we recommend that you download the SIAM Bodies of Knowledge from Scopism: www.scopism.com/free-downloads.

In the BoKs we suggest that SIAM is a management methodology that can be applied in an environment that includes services sourced from several service providers. It has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance and coordination, to ensure that the customer organisation gets maximum value from its service providers. It supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties know their role, responsibilities and are empowered and held accountable for the outcomes they are required to deliver.

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Service Integration and Management (SIAM™) Foundation Body of Knowledge Version 1.0 - Figure 2