TABLE OF
CONTENTS
From the Chair
The Importance of Customer Experience as a Service Provider
by Nanthakkumar Appathurai
Systemology JIRA Service Management Showcase
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ITSM At Its Best - Spotlight on Asia Pacific - Presentation by itSMF International
2025 Service Management Conference Announcement
BrightTalk Webinars
How to Adapt to Change in Technology
by Aaron Rzepka
itSMF Corporate Member Service Providers
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