facilitating full 360-degree view of how the service model is developing and how it is affecting important stakeholders.
Investing in Service Integration and Management (SIAM) methodology will pay off handsomely in the long run, since SIAM can impact positive organisational culture change, and its effective governance methodologies offer transparent visibility and control everywhere
Think and work holistically - Individuals participating in Service Design should be capable of working outside of IT operations and throughout the whole
organisation. Whether IT is a business-to-business (B2B) Service Partner or internal, it will also have an influence on product development, sales, and delivery management. Therefore, the end-to-end needs must be taken into account while designing the model. To identify all participants and moving pieces, apply the idea of Service Blueprints, which is used to create cross-functional scenarios in SIAM based process models.
The advantages of adopting Service Blueprints include the ability to quickly define all actions, dependencies, and