IT Service Design also can act as a transformational apparatus to balance Return of Investment (ROI) and Value on Investment (VOI) by processing the feedback from the ITIL Continual Service Improvement.
As mentioned below, there are three major criteria that must be considered while building and running any IT Services.
• Create a clearly understandable conceptual design for the service and a basic model that can be modified over time.
• Involve people in the process since a new Service Design frequently represents a different way of thinking for both business and IT, and they need to grasp what is in it for them.
• Organizations ought to be exceedingly ambitious when it comes to innovative IT services. These goals should be realistically balanced and supported by the value provided by IT services.
Applying the seven ITIL 4 Guiding Principles with an overlay of enterprise architecture concepts can be used as an approach for Service Design in a majority of organisational scenarios.
The role of IT Service Design in terms of real understanding of costs, benefits, availability, and user experience is significant. An effective Service Design capability helps an organisation to align their IT Services to the business functions they support.
The Importance of Service Integration and Management (SIAM) Strategies in Improving IT Service Design
by Biju Krishna Pillai