itSMF Bulletin February 2022 | Page 13

Strategic leader  with 18+ years of work experience in Service Management transformation, Solution design and architecture, Program Management. 

Lead the Service Management & ServiceNow Practice for Infosys.    25+ Service Management Program implementation experience across the globe.  Strategic advisor to client leaders and facilitates customer success.  Involved in Strategic Planning to transform the Service Management capability (process, technology and

people) and define strategic road maps based on client’s digital transformation

objectives.  Articulate the Business case.

Experience in managing large enterprise Service Management transformation/

implementing programs.  Experience in Solution design of various Service

Management tools including ServiceNow, Remedy, and HPSM.

Supratik passed his master’s in Business Administration  and  BE in E&C.  He

is also certified in ITIL 4 Managing Professional, ITIL V3 Expert and Prince2

Agile.  

Sue Jauncey is the founder of Appellon and a registered psychologist who has over 25 years of experience measuring behavioural and performance outputs for organisations such as the Royal Australian Navy, National Health Service, England and Northern Territory Health. Sue’s passion is to support en masse, individuals who want to live better, healthier, wiser lives and organisations that seek to promote collective achievement, connection and performance innovation. Sue, in partnership, has grown the company from a small boutique consulting business to a global organisation.

Sue has significant experience working with Boards, Executive teams, and

organisations across public, private, not-for-profit and government. She also

wrote the first Board Review Program for the Australian Institute of Company

Directors and was a marker of the AICD examination process and authored

nationally and internationally on topics relating to how behavioural outputs

determine organisational integrity, performance and success.