They found that the direct benefits from IT service cost tracking are almost universally big in two distinct areas: almost 100% of participants report cost savings, and 92% report a positive impact on the relationship between IT and the business. Having accurate knowledge of IT service costs makes a big
positive impact on the relationship between IT and the business it serves, in part because it naturally puts the parties in alignment. In short, when IT conducts itself in a business-aligned manner, as in accurately knowing and saving costs, the business responds positively with respect and budget.
You can find more information about effective service cost tracking and the EMA research findings in the following papers:
· Service Cost Tracking: How to Capture
Enterprise Service Costs and Provide
Actionable Management Reporting. (White
Paper)
· Service Cost Tracking in ITSM: The Missing
Link Between IT Service Quality and
Business Value (EMA eBook)
· IT Service Cost Tracking Impact: Research
Findings (EMA)
4me® combines ITSM with ESM and SIAM capabilities, enabling all internal departments, such as IT, HR, and Facilities, as well as external managed service providers, to work seamlessly with each other. At the same time, 4me provides complete visibility and control of service cost and quality.
If you want to learn more about how you can use modern software to capture enterprise service costs and provide actionable management reporting, visit the 4me website and download our whitepaper on service cost tracking today.
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