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as possible. To control the cost of these services, the cost needs to be captured and presented in a way that helps management identify improvement opportunities.
Not knowing how much it costs to provide a service and how this trends over time makes it difficult to determine whether or not a service is provided in a cost-effective manner and whether a service offers sufficient value to the business to justify its cost. These difficulties can be overcome by effectively deploying enterprise service management (ESM) software.
In this rapidly changing digital world, many enterprises find it more and more complex to control the cost of their ever-increasing portfolio of cloud services. Businesses often have an incomplete overview of all the different internal and external services that they manage, making it difficult to determine the business value of these services.
The employees of a typical enterprise rely on many different services from functions such as HR, IT, Finance and Facilities. An enterprise makes these services available to its employees to ensure they have everything they need to be as productive
by Cor Winkler Prins, CEO at 4me