David has over 20 years’ experience working in the IT industry in technical, management and advisory roles in both the UK and Australia. He is currently a Director of Fresh Tracks Digital Consulting which is based in Canberra and Brisbane.
He has worked for large and small organisations and IT service providers in a variety of industry sectors including Government, banking & finance, aviation and retail where his recent roles have included:
*Establising Service Architecture & Design Frameworks and Systems
*SIAM Operating Model design
*SIAM Transformation Planning and Management
*Design & Implementation of lifecycle Asset Management Solutions
*Implementing Agile, value focused Service Improvement capabilities
David holds a 1st Class (Hons) degree in Computer Science from the Open University (UK) and
certifications in ITIL, Service Integration & Management (SIAM), ServiceNow (CSA, ITSM-CIS),
Scaled Agile Framework (SAFe) PRINCE2, and DevOps (DOI). David is also an accredited SIAM
foundation trainer.
Renee Brown is what you get when you mix a creative leader and passionate advocate of IT Service Management, with an experienced IT and Operations executive! With over 20 years IT and Operations experience, Renee currently heads the IT Service Management practice teams within
nbn Co as the IT department transforms into DevSecOps .
Renee’s team includes experts across many IT Service Management capabilities who are continuously looking
at ways to improve Customer and User Experience, facilitate decision making, increase availability of IT
systems and create value. Renee was the program lead for nbn’s ITOM and ITSM implementation and she
remains the Service Owner for nbn’s ITSM system, ensuring the continued success and development of
the ITSM platform in meeting the needs of nbn.