TABLE OF
CONTENTS
Why Effective Service Cost Tracking is Crucial for Full Enterprise Visibility and Actionable Management Reporting
by Cor Winkler Prins
Brighttalk Webinars
ITIL Online Access
Diagnosing the Conventional IT Service Management
by Katrina Macdermid
Infotech & itSMFA Research Partners
Member Benefits
2022 Service Management Conference
2022 itSMF National Awards
3
4
9
10
12
18
20
22
26