Simon Dorst (@ITILZealot) & Michelle Major-Goldsmith (@MMG9898)
Kinetic IT Pty.Ltd., Australia (www.kineticit.com.au)
Read the full ‘The Customer Organisation: Instrumental to SIAM Success
’ white paper here or come and see us present it at the itSMF conference (29th & 30th March 2022)
With a combined experience of over 50 years in service management, Michelle and Simon are well known in the industry.
They are Lead Architects for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and founder members of the SIAM BoK architect team, as well as Subject Matter Experts for both EXIN and BCS in developing the accreditation around this. Both have been active committee members of various service management groups for many years, including the itSMF. They shared the award of itSMF Australia Thought Leader of the Year in 2018 and were both Service Management Champion of the Year (Michelle in 2017, Simon in 2018). Both have been awarded HDIs Top 25 Thought Leaders in Technical Support and Service Management. (Simon in 2019 and Michelle in 2020).
They are both passionate about service management and keen to share their knowledge.
About the Authors
Michelle Major-Goldsmith
Simon Dorst