Themes
• Service Management Unplugged o Supercharging and sharing the basics - think people, process, products, partners, service management case studies, real life experiences, practice not theory, failures, successes, learnings…
• Service Management Evolution o How is Service Management evolving - think topics across technology, human centered design, wellbeing, diversity, leadership, automation, and efficiency, DevSecOps…
• Service Management Revolution o Look at today’s every changing landscape and propel into the future – think topics across AI/GenAI, cyber security, energy efficient computing, post quantum, disruption…
Presentation formats:
• Interactive sessions/workshops - an opportunity for interactive, creative learning and information sharing based sessions o Do you have a topic you that would like to run as an interactive hands-on session or prepare as a workshop for delegates?
o These can be 45 minutes or 90 minutes in duration
o Let us know your ideas
• Fireside chats - an opportunity to create an intimate setting to tackle big questions, topics or problems. This format the hit of Conference 2024 o Do you have a Fireside chat topic in mind that you would like to see explored?
o Do you have a Fireside chat panel already assembled?
o Do you know people attending SM25 who you think would be great panelists?
o Not keen on a panel? Do you want to sit with some mics and a big topic or problem to solve and have the room of delegates join in an open fireside discussion?
• Speaker Session • 45-minute session on a subject near and dear to you aligning with one of the streams, we recommend 20-30 minutes of presentation and a good 15-25 minutes of Q&A and general discussion.