It does take leadership to adjust strategy accordingly and consciously choose departmental collaboration to improve the quality of services. Enterprise Service Management offers the ideal framework to collaborate, share expertise and delivery great service.
Only then can you continue to meet increasing employee expectations by combining departments' strengths – and saving money in the process. And let’s not forget, happier employees are productive, more satisfied and contribute positively to your organisation’s reputation in the market.
About the Author
Marian den Ouden is the general manager for TOPdesk AU/NZ.
Marian den Ouden opened TOPdesk’s Melbourne office in
September 2019 to service customers in Australia and New Zealand. She joined the Dutch multinational in 2014 in sales, and was previously the manager of the TOPdesk managed service provider program in the Netherlands. A former teacher, she holds graduate and post-graduate qualifications in modern literature, digital and scientific publishing, and teaching.
About TOPdesk: since 1993
TOPdesk has been helping organisations improve their service delivery and create an environment where their employees can thrive. We do this with user-friendly, easy to integrate products that encourage working together. And with a highly engaged team that thrives on learning, sharing knowledge, and forming partnerships.
Today, there’s over 900 of us spread across 15 offices in 11 countries, helping a community of over 4500 organizations around the world deliver better services.
Opening in September 2019, the Melbourne office is TOPdesk’s latest international subsidiary supporting the Australian and New Zealand markets.
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