Everything changed. Or did it?
Now in its 22nd year, the Harvey Nash / KPMG
CIO Survey 2020 is the largest IT leadership survey in
the world, with over 4,200 responses from CIOs
and technology executives across 83 countries
(including 265 from Australia).
The most recent report (2020) references both pre-COVID-19 findings as well as ‘during COVID-19’ responses. Together they give us a unique insight into the before, during, and continuing aftermath of the pandemic.
There is no doubting the pandemic’s dramatic effect on almost every aspect of business and life. The pandemic exposed a growing digital divide, shifted some priorities, and amplified many of the challenges that the IT organisation faced prior to COVID-19. However, fundamentals also remain, such as the top two priorities for boards – improving operational efficiency and improving customer engagement – both long-standing priorities of the technology leader.
Some entered the pandemic better positioned to pivot and scale into new opportunities. In our special report, IT in the New Reality, we share
four models of economic recovery patterns.
While recovery will be unique to each country, sector and company – common to all is the urgency to act decisively. Please see the link at
the end of the article.
Key Australian findings from the CIO survey
Additional IT budget – IT leaders reported a median additional spend of 5 percent of IT budget to deal with COVID-19 crisis.