There are many paths toward IT transformation, and while organisations are making adjustments in response to COVID-19, it is imperative to address the implications on the IT operating model within the new reality.
With every change you make to navigate the COVID-19 crisis, you will impact your IT operating model across multiple dimensions: process, technology, governance, people, service delivery, performance insights and data. For many organisations, the future has been forced upon them now. Their physical, virtual and digital worlds have dramatically converged requiring scale almost overnight.
For many companies, hundreds of IT activities and priorities are being executed across the organisation, but is this level of activity sustainable? We consider four steps you can use now to create a transformative event, embedding the changes you want and discontinuing the things that are less valuable going forward.
Implications on the IT Operating Model
Steve Bates, Principal, Global Leader, KPMG’s CIO Centre of Excellence discusses the impact of COVID-19 on the IT operating model and the actions you can take to emerge stronger from the crisis.
Step 1: Understanding the nature of work going forward
The new reality post COVID-19 is not just about technology and digital solutions, but instead how the nature of work is redefined. Before jumping into foundational commitments of architectures, platforms and tooling, leading companies are first