Nevine Iskandar
in conversation
with Brendan Cullen
What is your current job title and industry and what do you enjoy the most about both?
o Job title: Managing Director and Principal Consultant. Enjoy the flexibility and my ability to adapt to change
o Industry: Consulting. Enjoy the ability to make a difference and add value through the application of my knowledge within customer environments
How long have you been an itSMF Member?
12 to 15 years
What itSMF Membership Benefits do you get most value from?
Seminars
ITIL Online
itSMF Bulletins / Publications
Past Seminar Presentations
Forums
What do you enjoy most about being an itSMF Member?
o Being part of a community of like-minded people
o Able to discuss important and very relevant topics
o Have access to experts who can answer specific questions related to certain topics
o Have access to online resources and discounts
Has being an itSMF Member benefited you professionally?
Absolutely; networking. Through itSMF Australia, I was able to meet and engage with several SM
professionals who became even friends. This friendship provided the trust needed as the foundation for many years of professional collaboration. Some of these memorable people have helped me throughout my career and provided me with many professional opportunities.
What ITSM related certifications do you hold, if any?
ITIL 4 Foundation
ITIL Intermediate (v3)
ITIL Expert (v3) working on completing the ITIL 4 Managing Professional Transition
SO20000
CASM
CPDE (Certified Process Design Engineer)
CMMI Expert/instructor training
What has been your biggest workplace or career challenge and how did you face it?
Keeping up with the constant proliferation of qualifications in the industry as a consultant and as an instructor has been a challenge, however continually prioritising and upskilling is what I do to deal with that challenge.
Have you ever applied your ITSM skills outside of work?
All the time. ITSM skills are common sense practices which we can all use both in our private and professional life.
What do you see as the biggest challenge or ‘next big thing’ for ITSM professionals over
the next couple of years and what do we as