Automation also provides other benefits to IT service desks that shouldn’t be overlooked:
• Augmenting human capabilities
• Reducing human errors
• Making change easier
• Providing a platform for additional improvement beyond manual activity replacement
All of these are now amplified with the addition of AI capabilities for ITSM and IT support, whether standalone or coupled with more-traditional automation
Driving IT Service Desk Improvement
Through Automation and Artificial
Intelligence (AI)
It’s unsurprising to find the key benefits of automation for IT support that include:
• Faster – increasing the speed of task, activity, and workflow execution
•Cheaper – offering reduced operational costs versus the human labor that would otherwise
be needed
• Better – improving outcomes and the associated employee experience along with the ability
for 24x7 operations (when cost and staff limitations make it otherwise prohibitive)