itSMF 2017 September Bulletin Bulletin - September 2017 | Page 24

itSMF Australia
Call for Articles
The Bulletin has a long and
distinguished history with itSMF.
Now is the perfect opportunity for you to
Your First Step?
make a tangible contribution to your own
industry
journal. We are calling for
A initial approach directly articles from Members for publication in
to the Editor is a sensible The Bulletin based on your direct
first step and you will find experience.
my contact details above. I
will also work closely with
you during the preparation
of your article and will
provide any assistance you
might require.
Articles should be in the order of 800–
1,000 words, although both shorter and
longer contributions will be welcome
depending on space and of course
content. They may reflect your own
workplace triumphs, (or tragedies) or
relate to your analysis of issues you see
playing out in the Industry.
24 itSMF Bulletin—September 2017
POSITION VACANT—Permanent Role
Based Melbourne (Northern Suburbs)
$145,000 - $160,000 + Superannuation
Lead the development and implementation of
frameworks required for the successful delivery of IT
services; SIAM, ITIL, COBIT, SFIA
• Coordinate the uplift of service management maturity
as it relates to the service frameworks
• including training, knowledge bases and roadmaps
• Coordinate the development of service definitions and
metric's
• Define and coordinate training needs analysis &
training activities
• Guide and coach on how to work within IM&T model
to improve service delivery for business
outcomes
• Work with the broader IM&T community and the
maturity development program to leverage
• this customer relationship for the development trust
and cooperation with IM&T
• Develop the framework for initiation of new work from
customer to team & create a Business Services
Catalogue
Must have a track record of doing this type of work and
be able to demonstrate experience of ITIL / SIAM focus
Strong communication skills along with organisational
change and IT maturity exposure
Please Click here for a full Position Description