itSMF 2017 June Bulletin Bulletin -June 2017 | Seite 2

From the CEO’s desk 6 4 20 CONTENTS 3 A Word from the Chairman 4 Meet the itSMFA’s Board of Management 2017 6 itSMF Feature: Cynefin—Rethinking the traditional approach to leadership and decision making Michelle Major-Goldsmith 10 itSMF Feature: ITIL Practitioners & 3 Ways of DevOps Stuart Rance 12 The 9 guiding principles of ITIL Practitioners Stuart Rance 14 2017 Service Management Conference 20 Q1 2017 Seminar snapshot 23 Q3 Seminar Series Volume 17— June 2017 PUBLISHER itSMF Australia CHAIRMAN Bradley Busch CEO & Editor Alan Hollensen [email protected] CONTRIBUTORS : Michelle Major-Goldsmith, Stuart Rance ADVERTISING Alan Hollensen 03 9879 5466 ADDRESS Suite 4, 45-51 Ringwood Street Ringwood VIC 3134 TELEPHONE [phone] EMAIL [email protected] WEBSITE www.itsmf.org.au Alan Hollensen CEO, itSMF Australia Hi, Among the many strands to your organisation we include a unique seminar program and a national Conference which celebrates its 20 th year this year. These are really the jewels in the crown of your forum and for most of our members and sponsors they represent the core value of the organisation. I should also point out the Special Interest Group activities as well, given these seem to be on the upswing and they are another aspect of what we do – the delivery of targeted specific information regarding your industry. These three branches of what we might describe as ‘services to members’ are all valuable, and valued, non-accredited learning. Informal, self-generated and targeted; developed and delivered by industry peer groups or individuals, this is often thought of in educational circles as being among the most pertinent and useful training available to coterie groups. The aspect I am most appreciative of, and regard as most important are that these learning opportunities are self-generated. This ensures they remain relevant and topical. The feedback mechanisms in place are pretty robust and no-one is ever left in much doubt when the inevitable ‘misfire’ occurs. A number of state branch chairs have impressed upon me the importance of the seminar program. Statements like “This is the most important thing we do.” are a not uncommon feature of these discussions and I regard this sense of ‘ownership’ as a testament to the passion members have for this particular branch of our training / networking framework. I mentioned ‘networking’ and of course this is the other essential aspect of these activities: the chance to rub shoulders with your peers across the industry and in general just catch up over a drink and a bite to eat. The value of this too is difficult to overestimate and these two things combined, learning and interacting, are the bedrock on which your forum is built. Enjoy the magazine. Cover Photo: Hobart Silhouette 2 itSMF Bulletin—June 2017