MACHINERY [ Injection Moulding ]
View of one of the departments of SPD ‘ s new R & D and mechatronics centre
within its process flow , intervening in real time with targeted changes or variants .” The inauguration of the new Research and Development Centre and the mechatronics production department last September was an important milestone for SPD , witnessed and recognized by Heinz-Dieter Schunk , managing director , who highlighted the key role of research and innovation in the strategy of the German group .
QUALITY IN FIRST PLACE Today , an aspect of fundamental importance for ensuring market success is undoubtedly the quality of the product and service . The corporate policy of SPD has always been
www . plastmagazine . it based on the satisfaction of the customer ‘ s needs , a choice that has its roots in the design and manufacture of quality products . The production operations are divided into two levels : standard products and special products studied and designed on specific customer requirements . All components sourced externally are checked by one or more qualified operators . Control sampling varies from 20 % ( for standard products ) to 50 % ( for special products ) and takes advantage of the most recent portable measuring instruments on the market , numerous qualified resources and advanced design tools . All products made in-house , once finished , are checked by one or more qualified operators . Inside the main produc-
Today the challenge is to integrate more and more the electronic side of things into the mechanical one , in order to create products for clamping and part handling applications that merge in a single mechatronic environment
tion plant , an inspection area has been equipped with coordinate measuring machines of different brands . All portable measuring instruments in the company are checked and calibrated annually by the quality department . The coordinate measuring machines are instead checked and calibrated by external laboratories at intervals depending on the manufacturer ‘ s instructions .
AN ALL-ROUND SERVICE Another crucial aspect of SPD ’ s corporate strategy is the customer service which is divided into a series of consultancy and after-sale services to support the customer in the realization or solution of all his needs . The services offered by SPD start from the design stage approaching the customers with a careful analysis of their requests and needs , building together with them the best solutions for their business . This is followed by the design , prototyping and finalization stages . In the end , training and information activities are offered for the appropriate use of the magnetic product supplied . Particular attention is given to the management of spare parts which are provided in case of malfunction or for replenishing stocks , so as to always have the necessary spare part available . If the product shows a malfunction , SPD takes care of maintenance or the resolution of the problem through technicians . On top of all this , SPD products are delivered with a 12-month guarantee from the date of shipment . In case of urgent requests , the company ’ s qualified personnel also ensure a telephone support service for products and their installation .
Italian technology plast / April 2022
037