ITEE ITEE-1 | Página 463

Practice exam 3 answers Q1. a Section 1-1 Corporate activities Answer Explanation A divisional system organization is an organization that is divided up according to the product, or region, or market being dealt with, and it has a partial or complete staff department (indirect department) for each division. Q2. b Section 1-2 Legal affairs Answer Explanation Making a false statement about a product’s place of origin infringes on fair competition between companies and violates the Unfair Competition Prevention Act. Q3. b Section 3-2 System planning Answer Explanation A computerization plan is a plan for developing an information system that will improve the efficiency of tasks based on the business and enterprise strategies. A computerization plan is formulat ed at the final stage of substantiating the system. Q4. d Section 1-2 Legal affairs Answer Explanation A copyright originates when a work is created, and the term of protection is 50 years after the death of the copyright holder (in the case of cinematographic works, 70 years after the release of the film). a) and c) are statements concerning industrial property rights. Q5. b Section 2-2 Technological strategy management Answer Explanation A cell production system is a production system used in the manufacturing industry in which one or several workers take charge of an entire process, from installation of components to assembly, processing, and inspection. It is a production system that was advocated against a background of diversifying consumer needs and mass production bases. Q6. a Section 2-1 Business strategy management Answer Explanation CRM is a management technique for strengthening not only sales activities, but also the relationship with the customer. By focusing on improving customer satisfaction, it aims to build a relationship of trust with the customer, obtain customer loyalty (the customer has trust in the corporation), and maximize the customer’s lifetime value (the customer continues to deal with the corporation for many years). 57