Q12.
c
Section
2-1 Business strategy management
Answer
Explanation
SFA contact management involves managing the history of contact with customers to engage
in efficient sales activities.
Q13.
c
Section
1-1 Corporate activities
Answer
Explanation
The association diagram method is a method of connecting causes and effects or goals and
methods, to express the relationship between them and explain the structure of problems.
Q14.
b
Section
1-1 Corporate activities
Answer
Explanation
The first-in first-out method is a system of paying for products in the order in which they were
purchased.
Out of the 3,000 units paid for on the 10th of April, 2,000 are carried over from the previous
month, so the amount is as follows:
2,000 × 100 yen = 200,000 yen
The remaining 1,000 will be paid out of the portion purchased on April 5, so the amount will
be as follows:
1,000 × 130 yen = 130,000 yen
Therefore, the total amount is as follows:
200,000 yen + 130,000 yen = 330,000 yen
This is divided by the 3,000 units paid, and the issue price will then be as follows:
330,000 yen ÷ 3,000 = 110 yen
Q15.
a
Section
2-1 Business strategy management
Answer
Explanation
SCM has the effect of reducing surplus stock and lowering distribution costs as a result of
managing everything from orders and material procurement to inventory control and product
shipments in an integrated fashion using computers and the Internet.
Q16.
a
Section
1-1 Corporate activities
Answer
Explanation
A fixed cost is an expense that is incurred regardless of sales. Examples include equipment
and personnel costs. Sales fees, product shipping costs, and other costs that correspond to
sales are variable costs.
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