ITEE ITEE-1 | Page 4

IT
Passport

Management --------------------------------------------------------------112

Chapter 4

Development technology ............................. 114

4-1 System development technology ----------------- 115
4-1-1
4-1-2

Process of system development ........................................ 115
Software estimation ............................................................. 125

4-2 Software development management
techniques ---------------------------------------------------- 126
4-2-1

Software development process and methods .................. 126

4-3 Chapter quiz ------------------------------------------------- 129
Chapter 5

Project management ................................... 130

5-1 Project management ------------------------------------ 131
5-1-1
5-1-2

Project management............................................................ 131
Project scope management ................................................ 133

5-2 Chapter quiz ------------------------------------------------- 138
Chapter 6

Service management ................................... 140

6-1 Service management------------------------------------ 141
6-1-1
6-1-2
6-1-3
6-1-4

Service management ........................................................... 141
Service support .................................................................... 143
Service delivery.................................................................... 144
Facility management ........................................................... 146

6-2 System audit ------------------------------------------------- 147
6-2-1
6-2-2

System audit......................................................................... 147
Internal control ..................................................................... 150

6-3 Chapter quiz ------------------------------------------------- 152

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