Q48.
Which of the following is the correct description of service delivery within the ITIL framework?
a) Explains about ensuring data safety and confidentiality and the software lifecycle.
b) Explains methods for adequately providing medium- and long- term planning and
improvements in the IT service.
c) Explains IT service operation and support and best practice in planning and improvements.
d) Explains methods for support to enable the user to use the IT service appropriately.
Q49.
Centered on the systems division, Company A is developing a system for linking its headquarters with its sales offices nationwide via a network. When conducting system testing
using the headquarters’ LAN environment before actual operation, which of the following
is difficult to verify?
Assume use of LAN at headquarters and within each sales office, and a network of communication lines connecting headquarters and each sales office.
a)
b)
c)
d)
Q50.
Program processing time
Response time
Server load
Amount of work that can be processed per unit of time
Which of the following describes IT governance?
a) An organizational structure or mechanism that uses information systems to implement business strategies and increase competitive power
b) A technique for making predictions about events that may occur in the future
c) Application technology that links telephones, fax machines, and computers
d) A method for planning optimization of distribution as a whole, with the aim of meeting the needs of consumers
Q51.
Which of the following is not an appropriate approach to failure countermeasures in a system used for mission-critical tasks?
a) If program changes are made, carry out a regression test to avoid system failure.
b) If a failure occurs, carry out recovery work after first contacting the relevant departments.
c) Carry out regular maintenance work to prevent failures.
d) If a failure occurs, carry out recovery work after stopping the entire system and investigating the cause.
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