(4)Workflow analysis
A “workflow analysis” is a diagram that shows the flow of all related
work in an operation.
A workflow analysis can be used to clarify the responsibilities of each department and the flow of the business process. Specifically, computerizing
the flow of documents and sharing information smoothens the flow of the
process.
Reference
Function-driven
“Function-driven” refers to a technique
that focuses on procedures to understand a business process. “Workflow
analysis” is an example of a modeling
technique that is considered to be function-driven.
Inside company
Sales department
Order
Customer
Delivery
Invoice
Payment
Process order
Process shipment
Process payment
Process invoice
Chapter 3
3
Shipping department Accounting department
Business process analysis and improvement techniques
(1)BPR
“BPR” is a business approach that is designed to dramatically improve
corporate performance on an ongoing basis by rebuilding the business
process or corporate structure from the ground up, reducing costs, and improving the quality of products and services.
(2)BPM
“BPM” is a management technique that promotes ongoing improvements
to the business process in order to implement business and enterprise strategies. The business process is analyzed and designed according to the
business or enterprise strategy. The design is then applied to actual operations to make improvements and the performance is evaluated.
Reference
BPR
Abbreviation for “Business Process
Reengineering.”
System strategy
The typical techniques for analyzing and improving business processes are
summarized below.
Reference
BPM
Abbreviation for “Business Process
Management.”
(3)Workflow system
A “workflow system” is a framework for streamlining the flow of operations on the network by establishing flow diagrams or rules. Instances of
input errors and approval errors can be reduced, allowing more applications to be made and approved from anywhere at any time.
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