Book with confidence
The AITO quality charter AITO is the Association for independent and specialist holiday companies . Our member companies , usually owner�managed , strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service . The Association encourages the highest standards in all aspects of tour operating .
Exclusive membership AITO sets criteria regarding ownership , finance and quality which must be satisfied before new companies are admitted to membership . All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct .
Financial security AITO members are required to protect money paid by customers to the member for any holiday sold under the AITO logo and to comply with UK Government Regulations in this respect . Members submit details of their bonding and guarantee arrangements to the Association on a regular basis .
Accurate brochures and websites All members do their utmost to ensure that all their brochures and other publications , print or electronic , clearly and accurately describe the holidays and services offered .
Professional service and continual improvements All members are committed to high standards of service and believe in regular and thorough training of employees . Members continually seek to review and improve their holidays . They listen to their customers and always welcome suggestions for improving standards .
Peace of mind
With Italian Expressions you are buying peace of mind in all aspects of your holiday .
Full financial protection Full financial protection is offered when you book a package holiday with us . Our air package holidays are ATOL protected by the Civil Aviation Authority . Our ATOL number is 3076 . As a member of the Association of Bonded Travel Organisers Trust Limited ( ABTOT ), Expressions Holidays has provided a bond ( licence number 5263 ) to protect non-flight packages commencing in and returning to the UK . Please refer to our booking conditions for full details . We are also members of AITO ( the Association of Independent Tour Operators ), an organisation of some of Britain ’ s best specialist tour operators .
Confirmed arrangements When you book an Italian Expressions holiday , you know that you are not leaving your holiday to chance . Your arrangements are made in advance , so that you know when and where you ' re going to be day by day .
Help is at hand In the unlikely event of your requiring assistance when you ' re abroad ( unfortunately , unforeseen events do mean that sometimes clients have to return home for example ), we are just a phone call away and can be relied upon to offer advice and help .
Two easy ways to book
by phone
Phone us with your holiday details together with a credit card number and expiry date and we will make the arrangements for you at once .
by e�mail
Just send us an e�mail to italy @ expressionsholidays . co . uk with your holiday requirements together with a phone number and we will check out the details and call you back to confirm .
What happens next We understand your desire for speed and efficiency . We aim to despatch a written confirmation , invoice and receipt to you within 48 hours of confirming your holiday to you verbally . Tickets are usually sent to you about three weeks before you are due to travel , although some flight tickets might be sent separately after this time .
Monitoring standards AITO endeavours to monitor quality standards regularly . All customers should receive a post�holiday questionnaire the results of which are scrutinised by the Association .
Responsible tourism All members acknowledge the importance of AITO ' s Responsible Tourism guidelines , which recognise the social , economic and environmental responsibilities of tour operating . Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3 star status .
Any questions ? If you have any questions please phone us on
Customer relations All members endeavour to deal swiftly and fairly with any issues their customers may raise . In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably , AITO ' s low�cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion .
The Association of Independent Tour Operators
01392 441250
Tuscan scenery
Date of publication : January 2024