Help Your Clients Transition To A Hybrid Work Environment .

Organizations are desperately looking to their MSP to help them transition to a hybrid environment . According to a McKinsey survey , 9 in 10 organizations plan on combining remote and on-site work going forward . Different clients will have different expectations of what a hybrid work model looks like , which is why it is important you consult with each client to develop a common understanding and regularly assess any changes .

Dust Off Your Clients ’ BCDR Plans .

It is crucial to regularly update your clients ’ business continuity and disaster recovery ( BCDR ) plans , especially for customers who have adjusted their data protection strategies to accommodate the new hybrid work environment of 2022 . Share user-friendly “ runbooks ” with clients that include procedures and protocols for departments , teams , and individuals that need to be followed during a disaster .

Backup Is One Thing ; Restoration Is Everything .

According to Kaseya ’ s MSP Benchmark Survey , fewer MSPs are testing their disaster recovery programs weekly or monthly . More are relying on annual testing when compared to the previous year — 30 % in 2020 versus 17 % in 2019 . This is a disaster waiting to happen . Use your sandbox to test disaster recovery ( DR ): Partition client virtual machines and perform tests without affecting production servers . This assures clients that their hybrid workforce can access systems ( either on-premises or in the cloud ) and everyone , including remote employees , can access data in case an actual disaster occurs .

Select The Right BCDR Partner .

Look for unified BCDR solutions that are hardened against malware and use artificial intelligence ( AI ) and machine learning to detect suspicious patterns and alert administrators to ransomware before it wreaks havoc . Solutions with anti-phishing defense capabilities empower end users and provide another layer of protection from credential compromise , ensuring that phishing attacks are stopped before an account takeover occurs .

Be Prepared . Schedule A Technology Alignment Review TODAY For This Summer .

Pre-schedule alignment reviews and be sure there ’ s a calendar invite sent promptly that includes the technical point of contact . Set an agenda for the review and include a pre-review and post-review check with a point of contact to begin and end the proactive engagement . Make your presence known : If you ’ re on-site , take a little bit of time to talk with end users . If you ’ re remote , use Slack , Microsoft Teams , or email to notify end users about the review and offer technical tips and tricks .

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