Your IT Account
Students
Your IT account username and password
is sent via email to your registered personal
email address. This is the key to accessing
all our services and facilities via
students.keele.ac.uk.
How do I change my password?
On receipt of your IT account details, you are
advised to change your password by visiting
keele.ac.uk/it/passwordchanger.
What if I forget my Password?
All Keele student IT account usernames
are 5 characters long and are made up in
this format: letter, number, letter,
number, number
Don’t worry if you forget your password,
we can reset it for you. You’ll just need
to answer security questions when at IT
CONNECT or if you call or email.
Example of a student username: a2b34.
Please remember to bring a form of ID
with you when obtaining your IT details
from IT CONNECT.
Postgraduate Research Students
All Postgraduate Research Students IT
account usernames are 5 characters long
and are made up in this format: letter, letter,
letter, number, number
Example of a Postgraduate Research
Student username: abc12.
How to contact us:
Self Service: servicedesk.keele.ac.uk
In person: IT CONNECT in the Library
By email: [email protected]
By Telephone: 00 44 (0)1782 733838
If you ever suspect that your account has
been compromised, please change your
password and contact IT Services.
Keep your
username and
password safe
and don’t share it
with anyone else!
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