IT Handbook | Page 17

IT Self Service Support Should you have an IT problem or require advice when IT CONNECT is not available, you can use our online Self Service Desk available at servicedesk.keele.ac.uk There’s a lot of useful information in our Knowledge Base and on our web pages and if you can’t find an answer to your problem, then you can log a request with IT CONNECT, who will respond as soon as they’re available. There’s also a Self Service point located next to IT CONNECT in the Library. All incidents/requests are logged on this system so you will be able to track any of your requests 24 hours a day. For up-to-the-minute IT information follow us on: @KeeleUni_IT ITKeele keeleitconnect 17