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all devices have the correct bandwidth at all times. SoftAtHome: As we have seen in the past several months, CPE powered by Connect’ON, SoftAtHome software solution for Home Gateway, are largely able to cope with the increased traffic and the growing number of devices connected at home. What is important to note, is that the increase in traffic did not affect the CPE performance, which shows that CPE powered by Connect’ON are ‘field-proven’ for the time of pandemic and post-Covid-19 rise in home working. However, some of our Operators’ customers have requested WiFi repeaters powered with Wifi’ON, to cope with black spots of coverage and increase the WiFi performance at home. This, in turn, may accelerate the move to WiFi6, which enables an increase to the talking time. Since the pandemic has started, we see an increasing need for security of the devices connected to the home WiFi. This is exactly why we’ve developed Secure’ON; to protect all devices in the home by using the Home Gateway as the security guard of the LAN. The addition of SOHO features into residential CPEs is becoming a must as an increasing number of workers need to work from home. For example, Orange decided with its latest Livebox 5, to add additional professional services, such as VPN, multiple line telephony features, advanced IP configurations, etc. This proves, that CPE are evolving and ready to cope with the increased traffic and professional features at home. Technicolor: The Covid-19 pandemic has emphasised the criticality of connectivity and the need for powerful broadband connections and high-quality WiFi services at home, changing the relationship between network service providers (NSPs) and their customers. As a consequence, NSPs need to re-think how they engage with consumers and how to adapt to new behaviours very quickly. This requires a shift away from proprietary CPE technology with limited functionality, toward the adoption of open platforms at both the gateway and set-top box (STB) levels. We see clearly that these open middleware solutions are growing in popularity as more operators realise the benefits of having a more flexible environment that supports new revenue generating services: • Open CPE environments make it easier for NSPs to work constructively with a wider ecosystem of technology partners, preventing vendor lock-ins. • It also accelerates time-to-market for deploying new services. We have seen development time frames for important new features and offerings decreased from one year to three months because of the efficiency and ease that open environments – like Android TV, OpenWRT and RDK-B – bring to NSPs and their vendors. • Finally, it facilitates the installation, usage and interoperability of different offerings, ensuring a better and managed quality of service while optimising personalisation as the increase in data is more easily aggregated. So, what are the implications for devices that NSPs deploy into people’s homes? CPE become: a) more powerful (supporting more services simultaneously); b) more intelligent (to ensure quality of service as the number of devices in the home increases); and c) more secure (as consumers and their devices transmit an increasing array of sensitive information through their in-home wireless and access networks). CPE could be considered as the home neurologic system. As a result, CPEs will no longer be proprietary devices that are dedicated to a narrow scope of functionality. They are evolving into high-capability devices that integrate a growing array of services – including premium WiFi services, security, cyber-security, as well as gaming and Internet-of-Things applications. This will give rise to a new generation of intelligent, high-performance CPE that will leverage open technologies to deliver services tailored to the specific needs of subscribers in a variety of different demographic and regional markets. ZTE: Under Covid-19, working from home has become the new norm worldwide, leaving huge impact on people’s social, every day and working styles. As for CPE, we will see more demand of high-speed products including CAT12, CAT20 and 5G CPE, while the demands for connection capability will also increase, e.g. WiFi 5 upgraded to WiFi 6 allowing more and faster connections per CPE. Facing these trends, ZTE will soon launch a CAT20 CPE MF289F, along with a series of 5G devices including Indoor CPE MC801A & Outdoor CPE MC7010, both could work flexibly with a WiFi 6 mesh router MF269 for faster speed and better indoor coverage. Has the lockdown led to/will home working see, a shift in the devices used most? Any interesting usage patterns? AirTies: Based on real-world data analysis from AirTies, not only were more devices used in home, but they were used for longer periods and simultaneously. The increase in the intensity of WiFi demands is remarkable, but the most significant finding relates to Graphic courtesy AirTies the homeowners’ measurable WiFi quality of experience (QoE), and a phenomenon AirTies’ describes as the catalyst effect. Data shows that WiFi performance does not worsen in a linear fashion when compared to an increase in usage, but rather that it deteriorates in an exponential way. As the figure above shows, users’ experience deteriorated by 160%, with peaks reaching 200% (red lines), relative to the increase in WiFi activity (green line). This catalyst effect remains prevalent in the post-lock down period as well, and if not addressed, can lead to increased customer care calls and lower NPS scores. Broadband Forum: Not necessarily, there might need to be additional CPE devices to meet the connectivity demands and new CPE devices that offer back-up connectivity such as 4G/5G back up. Still, the basic connectivity functionality remains the same. QoE and prioritisation of services behind the Broadband CPE are increasing, but not exponentially because of Covid-19. Many of the changes, including device management, WiFi management and QoE, will be network-based as well as CPE hardware. CommScope: The main device for most people working from home is a companyissued laptop, complete with VPN and camera for video conferencing. We see a rise in the concurrent use of multiple devices like laptops (for working) and desktops for video conferencing. Video conference traffic has been the high runner service with a requirement for quality audio and video. Consumers have also upgraded their WiFi solutions. That means there’s an increase of access points and WiFi extenders deployments in the home to improve performance. Netgem: Clearly, streaming has boomed over the last six months, and we have seen a surge EUROMEDIA 11