PATIENT-CENTRED CARE
ISS works in partnership with our hospital customers to fulfil their strategic and business purpose and to
facilitate Patient-Centred Care. By offering the highest standard of service and patient care, our role directly
supports patient recovery and provides for hospital bed availability to be maximised.
“We build great teams by
selecting people with the
right abilities and attitudes.
We share ideas, knowledge
and experience.”
Our Patient-Centred Care model is focused on three cornerstone principles:
DELIVERY OF
PATIENT CARE
OUTCOMES AT
BEST VALUE
p Stakeholder engagement
p Leadership and people
empowerment
UA
p Governance integration
p Multi-skilling to provide
resource flexibility
p Alignment of strategic
priorities
EF
EFFICIENCY
Introducing and integrating
systems, process, controls and
expertise to yield enhanced
performance outcomes.
WHAT ISS OFFERS
p Cost management to
achieve targets
p Implement robust systems
and processes
LIT Y
T
FE
Y
WHAT ISS OFFERS
ION
T
A
Working with hospital
administrators and managers
to align service delivery
mechanisms to a hospital’s
strategic priorities and
operational goals.
COLLABORATION
& SA
p Self-deliver to control
standards
p Innovation to drive value
p Optimise bed availability
QUALITY & SAFETY
Leveraging industry standards, ISS quality
accreditation and hospital service standards
to build a service delivery framework which
is tailored, quality-compliant and safe.
WHAT ISS OFFERS
p Compliance assurance
p Audits, internal and external
p Training and development programs
p Mobilisation experience
p Proven safety and quality records
8 – ISS Facility Services / Healthcare
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