ISS Australia Healthcare | Page 6

HEALTHCARE BUSINESS DRIVERS WHY CHOOSE AN ISS OUTSOURCED SERVICE?

In designing our service solution we keep pace with the evolving market conditions and understand the critical business drivers steering hospitals and healthcare facilities to optimise the effectiveness of their nonclinical services.
An ISS non-clinical support service can help your hospital service to: p Improve performance compliance, patient satisfaction, productivity and cost saving targets p Minimise rates of hospital acquired infection p Introduce practice improvements promoting quality service and safe care p Introduce fit for purpose and proven technological innovations p Invest in next generation infrastructure and equipment p Maximise bed availability by optimising patient flow and throughput p Integrate teams to promote a consistent and seamless patient experience
OUR AUSTRALIAN OPERATIONS
The healthcare sector is a core business focus for ISS, with over 20 years experience working across numerous hospitals in Australia. We have worked diligently to build a specialist division of professionals who can seamlessly mobilise these key drivers into a robust service solution, aligning with each customer’ s Patient – Centred Care approach supporting patient recovery and well-being.
We employ over 1,600 staff servicing 27 public and private hospitals. We are one of Australia’ s largest providers of non-clinical support services.
Engage in over 30 million patient interactions every year
Serve more than 13 million meals every year
Collect and distribute in excess of 9 tonnes of linen per day
Move over 5,000 patients every day
Clean 110 theatre rooms daily
Maintain thousands of square meters of grounds and gardens
Managing over 1,820 tonnes of waste / recyclables & 240 tonnes of clinical waste per year
Customer Net Promoter Score 2017 + 52.6
Employee Net Promoter Score 2017 + 58.6
4 – ISS Facility Services / Healthcare